We try to ship ready to ship items out within 3-5 business days. Each item will say when it ships. Turn around time is 15 business days. We only ship to the address provided in PayPal.
We do not except returns or exchanges on custom items. And most sales are final, of course we strive for excellent customer service so please contact us within 7 days of receipt.
ITEM MUST BE NEW AND NOT WASHED OR WORN.
To be eligible for a return, your item must be unused and in the same condition that you received it. If we receive an item that is older than 7 days after you've received, we will mail the package back to you.
Also, please be aware that colors may vary depending on computer/phone screens so I do not accept returns due to color issues.
We use high quality ink to dye the fibers of the fabric, using a professional heat press to set the design. Adult tees we use 3 different brands of tees, next level, jerzee, and Bella canvas, all tees are unisex sizes. Our children brands are laughing Giraffe and jerzee with a mixture of raglan styles please see our FB Page for fit. Our designs will last the lifetime of the shirt. 100% polyester, 65% poly and 50% polyester tees and products are used. Our gray T-shirt’s will have a more vintage look since the designs are dyed into the darker fibers. Tees under 65% poly will have a vintage look after the first wash.
CARE: Turn inside out. Wash cold by themselves and hang to dry. High count Polyester is sensitive to o other fabrics so washing alone will keep your shirt in perfect condition
DESIGNS: We strive to be original. We work hard on using artwork purchased with a commercial license to create our unique designs. We are known for our Watercolor backgrounds, we love the pop and magical feel it gives to the artwork.
PACKAGING: Every order will be carefully packaged in a clear bag with a business card. And shipped in a poly mailer.
Thank you so much for shopping Lily Sue Designs!