Policy
We try to ship ready to ship items out within 3-5 business days. Each item will say when it ships. Turn around time is 15 business days. We only ship to the address provided in PayPal.
RETURNS:
We do not except returns or exchanges on custom items. And most sales are final, of course we strive for excellent customer service so please contact us within 7 days of receipt.
lilysuedesigns@gmail.com
ITEM MUST BE NEW AND NOT WASHED OR WORN.
To be eligible for a return, your item must be unused and in the same condition that you received it. If we receive an item that is older than 7 days after you've received, we will mail the package back to you.
Also, please be aware that colors may vary depending on computer/phone screens so I do not accept returns due to color issues.
PROCESS:
We use high quality ink to dye the fibers of the fabric, using a professional heat press to set the design. Adult tees we use 3 different brands of tees, next level, jerzee, and Bella canvas, all tees are unisex sizes. Our children brands are laughing Giraffe and jerzee with a mixture of raglan styles please see our FB Page for fit. Our designs will last the lifetime of the shirt. 100% polyester, 65% poly and 50% polyester tees and products are used. Our gray T-shirt’s will have a more vintage look since the designs are dyed into the darker fibers. Tees under 65% poly will have a vintage look after the first wash.
CARE: Turn inside out. Wash cold by themselves and hang to dry. High count Polyester is sensitive to o other fabrics so washing alone will keep your shirt in perfect condition
DESIGNS: We strive to be original. We work hard on using artwork purchased with a commercial license to create our unique designs. We are known for our Watercolor backgrounds, we love the pop and magical feel it gives to the artwork.
PACKAGING: Every order will be carefully packaged in a clear bag with a business card. And shipped in a poly mailer.
Thank you so much for shopping Lily Sue Designs!