Policy

We try to ship ready to ship items out within 3-5 business days.  Each item will say when it ships. Turn around time is 15 business days.  We only ship to the address provided in PayPal.

RETURNS:

We do not except returns or exchanges on custom items.  And most sales are final, of course we strive for excellent customer service so please contact us within 7 days of receipt.  

lilysuedesigns@gmail.com

ITEM MUST BE NEW AND NOT WASHED OR WORN.

To be eligible for a return, your item must be unused and in the same condition that you received it.  If we receive an item that is older than 7 days after you've received, we will mail the package back to you.

 Also, please be aware that colors may vary depending on computer/phone screens so I do not accept returns due to color issues.

PROCESS:

We use high quality ink to dye the fibers of the fabric, using a professional heat press to set the design.  Adult tees we use 3 different brands of tees, next level, jerzee, and Bella canvas, all tees are unisex sizes.  Our children brands are laughing Giraffe and jerzee with a mixture of raglan styles please see our FB Page for fit.  Our designs will last the lifetime of the shirt. 100% polyester, 65% poly and 50% polyester tees and products are used.  Our gray T-shirt’s will have a more vintage look since the designs are dyed into the darker fibers.  Tees under 65% poly will have a vintage look after the first wash.

CARE: Turn inside out. Wash cold by themselves and hang to dry.  High count Polyester is sensitive to o other fabrics so washing alone will keep your shirt in perfect condition   

DESIGNS:  We strive to be original.  We work hard on using artwork purchased with a commercial license to create our unique designs.  We are known for our Watercolor backgrounds, we love the pop and magical feel it gives to the artwork. 

PACKAGING: Every order will be carefully packaged in a clear bag with a business card.  And shipped in a poly mailer.  

Thank you so much for shopping Lily Sue Designs!